Customer Stories

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innovator

Innovator Industrial Services

Innovator Industrial Services Inc. is a full spectrum, multi-faceted, specialty services company designed to support the construction, commissioning, maintenance, and turnaround requirements of any project. This dynamic team of industry professionals has spent a combined 60 years of hands on, technical training and experience within the specialty services industry and recognizes the value of having a single source provider


Challenge

The main challenge presented with Innovator was a lack of sales functionality, mostly due to operations that were being organized and run on Excel and Outlook. There was also the absence of a central database which resulted in messy and disorganized contacts and accounts. These factors prevented Innovator from efficiently and accurately preparing their sales forecasts.


Solution

By implementing the EnerStart suite of services we will be able to provide Innovator with a cost-effective CRM that they can use to better manage their complex relationships. By using their existing data and cleansing and optimizing it for Salesforce.com we can make their contacts and accounts clean and easy to access. Innovator would also benefit from a business process review to provide alignment and consistency to their operations.


SalesCloud & CustomCloud

POIM used EnerStart and the SalesCloud to provide Innovator with detailed and organized Contacts, Accounts, Oppourtunities and Leads from their existing data. This information was also integrated with SalesForce Mobile to provide Innovator with an effective and consistent tool to manage their marketing and sales activities.


Results

Using EnerStart, we were able to migrate Innovator’s data from Maximizer, Outlook and other sources into Salesforce.com. They are now able to effectively manage important sales activities and oppourtunities with their existing customer and prospect accounts. Quote requests can now be managed right inside of Salesforce.com with ease and efficiency. Innovator now has a central database that is optimized and clean so they can manage and monitor their important sales and marketing processes.