Model your CRM Design after a Police Database

May 6th, 2012 by

When I was a kid growing up I wanted to become a police officer, but my love of playing football took me in different direction.  To help me get my police fix I like to watch police reality shows like Cops and 48 Hours.

One of the things that amazes me about the police is that more officers do not get injured in the line of duty.  One of the reasons we do not hear about incidents with the police officers is the use of police databases (CRM) during the policing process. When you watch the show you observe that the police do not go on any calls or approach any cars without accessing the police database to get as much information as possible prior to engaging the suspect.

If you are considering implementing a CRM or looking to get more from your CRM you should adopt a similar approach as Canadian police agencies take toward a CRM.

·       Collaboration between departments – The Canadian Police Information Centre (CPIC) is the central police database where Canada’s law enforcement agencies can access information on a number of matters. There are approximately 3 million files generated each year and is the responsibility of the originating agency to ensure the data integrity of each file.

·       Data Integrity– All CPIC agencies are subject to audit on a 4 year cycle. All records added to the CPIC system must satisfy stringent entry criteria in that every record must be valid, accurate, complete in nature and compliant with input rules.

·       Mobility -The province of British Columbia is mandated by law that all police forces share a platform, known as PRIME-BC. The information on the system can be accessed by police officers from mobile units in their police cars. Files created in the mobile units are immediately accessible by the police detachment.

·       Record Structure – The mobile workstations give officers access to the whole file, including mugshots, fingerprints and other digital images. Officers can create, update, browse and search a file and update and review details of court proceedings from the time charges are laid to the disposition of the case.

·       User Interface – The mobile workstation contains a card swipe feature that allows an officer to swipe a BC drivers’ license. All the information stored on the drivers license is instantly uploaded onto the system to create a file.

·       Application Integration – PRIME-BC integrates all police information within BC, and the information is shared out to other agencies throughout Canada using the Police Information Portal (PIP) and the Canadian Police Information Centre (CPIC).

·       Customer Engagement – You have a right to request access to your personal information held by the RCMP, including information that may be in PRIME-BC.

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